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Legal Documentation

Privacy Policy

As a web analytics consultancy, we treat data with the highest level of professional rigor. This document outlines how Silk Web Analytics handles personal information in accordance with PDPA (Malaysia) and international data standards.

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Information We Collect

In our capacity as a web analytics consultancy based in Malaysia, we collect information that helps us provide professional measurement services. This falls into two primary categories:

  • Direct Communication Data When you contact Silk Web Analytics via our consultation forms or email, we collect your name, business email, phone number, and company name to facilitate our business relationship.
  • Digital Footprint Data To improve our own site performance, we use web analytics tools to record non-identifying information such as IP addresses (anonymized), browser types, and engagement metrics on SilkWebAnalytics.digital.

How We Process Your Data

Operational Use

Data is used exclusively to fulfill service requests, manage client projects, and provide technical support regarding measurement implementations. We do not use your data for automated decision-making or profiling without explicit consent.

Strategic Improvement

Aggregate web analytics data helps us refine our content strategy and ensure our methodology reflects the technical needs of our Malaysian business clientele.

Sharing and Third-Party Disclosure

Silk Web Analytics does not sell, trade, or rent your personal information to third parties. We only share information in the following limited circumstances:

Service Providers

Trusted partners who assist in operating our website or conducting our business, provided they keep this information confidential.

Legal Requirements

When required by Malaysian law or to comply with a valid legal process, such as a court order or subpoena.

Representation of secure data processing at Silk Web Analytics
Our commitment to privacy is matched by our dedication to secure data management practices.

Data Integrity and Security

We implement a variety of security measures to maintain the safety of your personal information. These include SSL (Secure Socket Layer) technology for data transmission and restricted access protocols for our internal databases. However, please note that no method of transmission over the internet is 100% secure; we strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

Your Statutory Rights

Under the Personal Data Protection Act (PDPA) 2010 of Malaysia, you have specific rights regarding your data:

Right to Access & Rectification
You may request a copy of the data we hold about you or ask us to correct inaccuracies in your record.
Right to Withdraw Consent
You can contact us at any time to withdraw your consent for future marketing communications or data processing.

Privacy Concerns?

If you have questions about this policy or our data handling practices, our compliance team is ready to assist.

info@silkwebanalytics.digital
Regional HQ
KL 57, Malaysia
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Silk Web Analytics reserves the right to update this policy as legal requirements or professional standards change. We recommend reviewing this page periodically for updates.